Complaint Handler - Italian Speaker

Are you fluent in Italian and English?Do you love helping customers? Are you curious and enjoy investigating and resolving complaints?

If you are passionate about growing your skills within one of the largest insurers in the world with, excellent employee benefits and a diverse working culture, then we would love to hear from you!

We have an excellent opportunity for an Italian speaking Complaint Handler to join our Complaints Team, based in our Glasgow office. The role supports the Complaints function by ensuring accurate assessment and dedicated management of complaints.

We are happy to consider applicants with experience in a Customer Services role from financial services, call centres or hospitality sectors. We provide full comprehensive training on complaints processes and regulations to allow our people to be successful in this post. .

Key responsibilities

• Ensure complaints are identified, investigated and resolved promptly and fairly
• Investigate complaints thoroughly correctly identifying root causes
• Write Final Resolution Letters
• Meet Chubb’s Quality and Efficiency Standards
• Focus on SLA’s and Regulatory timelines
• Pipeline/Caseload management
• Work to Chubb’s Standards and Frameworks.
• Participate in the Training and Competency Framework