Associate Application Support Engineer

Associate Application Support Engineer

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide.

Chubb launched its third Engineering Center in Thessaloniki in 2022. Our rapidly expanding new Chubb Engineering Center in Greece (CECG) is integrated with the Engineering Centers in India and Mexico to support our global technology needs and digital business transformation, as well as the company's operations in the Europe - Middle East - Africa region operating in 27 countries.

Currently, we are looking for an Associate Application Support Engineer to join our team.

Responsibilities

• Report to the PRS Production support team lead, work within the PRS Enhancements and Application Support Team to deliver small to medium sized application enhancements changes; manage Incidents, Problem and Service Request ticket resolutions within agreed SLAs for Level 1.5, Level 2 and Level 3 Application Support.
• Complete and publish RCA (Root Cause Analysis) reports for all P1 and P2 Incidents on CGM systems.
• Make code changes for any enhancements and problem tickets identified in SQL or Java
• Manage and run regular and routine system jobs and processes to support the BAU business operation.
• Manage and run BAU system jobs and processes for mandatory regulatory reporting.
• Automate the running and maintenance of manual system jobs and processes.
• Build and maintain strong relationships with vendors and other Chubb teams to be able to provide effective and efficient Application Support
• Liaise with Third Party Software Suppliers