Consumer Operations Technician - French Speaker

Key Responsibilities

Act as a trusted business partner and consultant, serving as the main liaison between Chubb and external Third-Party Administrators (TPAs), ensuring smooth communication and compliance with company policies.

Deliver outstanding customer service support by fulfilling customer requests, issue resolution, and responding to inquiries through various channels.

Demonstrate active listening skills to fully understand customer needs, recognizing both verbal and non-verbal cues to provide tailored solutions.

Oversee portfolio administration tasks, including booking premiums, issuing documents, and handling broker requests with meticulous attention to detail.

Analyze big data and customer trends to identify actionable insights, accelerate innovation, and drive operational efficiencies.

Collect, analyze, and interpret data to support business decisions and present findings to stakeholders.

Monitor and evaluate service delivery effectiveness, ensuring all activities meet or exceed desired standards and agreements.

Maintain accurate records in line with company records management policies and procedures.

Proactively identify opportunities for operational excellence, optimizing resources and improving efficiency in all transactions and services.

Troubleshoot and resolve issues by diagnosing problems, determining possible resolutions, and implementing effective solutions.

Adapt to rapidly changing environments, demonstrating strong multi-tasking and prioritization skills while maintaining a high level of accuracy.

Manage time effectively to accomplish work, projects, and goals within deadlines.

Support postroom and indexing activities, ensuring seamless policy documentation and incident response processes.