Customer Selection & Exit Management Specialist

This role plays a critical part in protecting both customers and the society from financial crime by managing the end-to-end customer selection and exit process for individuals and businesses where there are suspicions of financial crime, or where they fall outside the bank’s risk appetite.

Working closely with Financial Crime and operational teams, you will assess and triage high-risk cases, gathering and analysing information to build clear, evidence-based recommendations for review by senior decision-makers within the High Risk Customer and Exit panel.

A key aspect of the position is ensuring compliance with AML regulations, the Proceeds of Crime Act, Defence Against Money Laundering (DAML) requirements, Consumer Duty and wider industry and regulatory standards. You will also oversee customer exit activity, monitor accounts during notice periods for unusual transactions, support complaint investigations and manage exit-related suspense accounts.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.