Senior Claims Handler (FTC)

What You’ll Be Doing

You’ll take ownership of a diverse and complex caseload, handling claims across multiple lines, including:

Employers’ Liability (EL)

Public Liability (PL)

Professional Indemnity / Professional Negligence

Personal Injury

Management Liability, Cyber & Commercial Crime

Inquests and sensitive safeguarding matters

You’ll also:

Manage claims from initial notification through to settlement

Develop and drive your own claims strategy

Work closely with policyholders, brokers, and solicitors

Handle high-value and occasionally high-profile claims

Build strong customer relationships and deliver great outcomes

You’ll have real autonomy, not just process execution, but ownership of decisions

About the Team

Specialist Care Claims team (not just injury or casualty)

Handling multi-line, highly varied work

Approx. 8 handlers across 2 teams

Supportive, collaborative, and high-performing culture

Strong track record of internal promotion and development

You’ll join a team where:

People genuinely support and learn from each other

Work is interesting, meaningful, and never repetitive

There’s exposure beyond claims into clients, projects, and training

What We’re Looking For

Essential:

Experience in claims handling OR a legal background (solicitor / legal exec)

Exposure to:

EL / PL / liability claims

Personal injury or professional negligence

Ability to manage complex cases independently

Strong communication and decision-making skills

Highly Desirable:

Experience in insurance claims environment

Background in care / healthcare or sensitive claims

Exposure to multi-line claims

This is a claims role (not a legal career path). You must have a genuine interest in care sector work and should be comfortable with sensitive and sometimes challenging but quality cases.

Why Join Markel?

At Markel, we believe insurance is about helping people when it matters most.

You’ll be part of a business that:

Puts people first

Encourages ownership and innovation

Invests heavily in your long-term development

Offers a culture that is both high-performing and genuinely supportive

What’s in it for you

A great starting salary plus a bonus paid at the end of the FTC & strong benefits package…

25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave

Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer

Fully funded CII qualifications + structured development

Clear progression into:

Senior authority levels

Technical specialist roles

Leadership opportunities

Ready to Apply?

If you’re looking for a role where you can:

Take real ownership of your work

Broaden your experience beyond a narrow caseload

Join a team that supports and develops you

Apply now and take the next step in your career.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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