Global Product Director - IT Asset Management

Boston Consulting Group · London, United Kingdom

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Full-timeLeadJun 2026 · checked yesterday

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The IT Asset Management (ITAM) Process Owner is accountable for the end-to-end design, governance, automation, and performance of the ITAM lifecycle across BCG. This role establishes clear ownership, drives process consistency and compliance, and ensures ITAM reliably supports financial, risk, security, and user productivity outcomes.

The ITAM Process Owner defines the “what” and the “why” of the ITAM capability; including lifecycle workflows, governance standards, automation priorities, and measurable outcomes; in close partnership with the ServiceNow / platform engineering team, which owns the technical “how.”

This role is positioned as a global transformation leader accountable for measurable business value, including capital efficiency, audit defensibility, and risk reduction, not solely operational process management.

The ITAM Process Owner works closely and continuously with Information Security Risk Management (ISRM), including Security Governance, Risk, and Architecture teams, to ensure asset lifecycle processes and data management practices align with BCG’s security policies, control frameworks, and audit requirements.

Key ResponsibilitiesProcess Ownership, Governance & Global Standardization

Own the end-to-end ITAM lifecycle (Plan & Forecast, Order & Procure, Acquire & Deploy, Monitor & Manage, Retire, Dispose)
Define and maintain global ITAM process standards, policies, and documentation
Establish and enforce governance, decision rights, and escalation paths
Act as the single point of accountability for ITAM performance and maturity
Define the scope of ITAM coverage (e.g., laptops, peripherals, asset classes)
Establish policies for lost/stolen assets, asset recovery, and disposal compliance
Ensure alignment with Finance and Security (e.g., capitalization rules, audit controls)
Establish and enforce a single global ITAM standard across regions, eliminating local process variation and ensuring consistent execution
Ensure ITAM lifecycle processes, data standards, and operational controls align with established security policies, standards, and regulatory requirements defined by ISRM and BCG’s Information Security Management System

Automation Mandate

Own the mandate to eliminate manual ITAM activities through workflow automation and system integration
Drive implementation of mobile asset scanning, automated receiving, automated reclamation, automated disposal workflows, and API-driven integrations with Coupa, Workday, discovery tools, and vendors
Be accountable for measurable reduction in manual uploads, spreadsheet reliance, reconciliation effort, and swivel-chair processes
Ensure “dock-to-disposal” lifecycle automation is embedded in ServiceNow to enable real-time asset visibility

Stockroom & Capital Optimization Strategy

Own and enforce capital efficiency levers across the ITAM lifecycle, including:
First-In, First-Out (FIFO) stock enforcement
Stockroom threshold configuration and governance
Shelf-dwell reduction targets
Redeployment and reuse rate targets
Asset recovery compliance metrics
Be accountable for reducing excess purchasing, idle inventory, and stock aging through policy and system controls
Partner with Finance to ensure ITAM data supports capital planning accuracy, forecasting discipline, and budget optimization

Capability & Product Ownership (ServiceNow / ITAM Platform)

Define the functional roadmap for ITAM within ServiceNow, including lifecycle workflows, automation priorities, and integration sequencing
Own and prioritize the ITAM backlog
Approve lifecycle-related configuration changes that impact governance and process integrity
Ensure integrations (Workday, Coupa, discovery tools, CMDB, etc.) enable true end-to-end lifecycle visibility
Define reporting and dashboard requirements for Finance, ITS, and leadership
Be accountable for measurable outcomes (compliance, reuse rates, cost avoidance), not just system activity

Software Asset Management (SAM) & Software Risk

Expand ITAM scope to include proactive Software Asset Management (SAM) governance and risk mitigation
Own software license compliance posture
Own SaaS shadow IT detection and mitigation
Ensure Effective License Position (ELP) accuracy
Drive license reclamation automation
Ensure audit defensibility for major publishers (e.g., Microsoft, Oracle, SAP, Adobe)
Align entitlement records with procurement and usage data
Partner with Security and Risk to mitigate regulatory and contractual exposure related to software compliance
Partner closely with ISRM teams to ensure software asset management practices support vulnerability management, compliance monitoring, and security audit readiness

CMDB & Data Stewardship

Define service offerings and critical dependencies mapped in the CMDB
Ensure ITAM and CMDB data reflects operational reality (e.g., asset criticality, ownership, lifecycle status)
Validate impact analysis used during Change Management
Act as first line of defense against data decay by investigating alerts and errors
Serve as gatekeeper for manual and bulk data updates
Reconcile discrepancies between discovery, purchasing, and lifecycle data
Process and validate bulk imports (ASNs, disposal certificates, vendor feeds)
Identify and remediate stale, missing, or duplicate records
Translate raw CMDB and ITAM data into actionable insights for leadership
Be accountable for achieving and sustaining high-confidence asset data accuracy
Ensure asset data integrity supports security monitoring, device accountability, and audit-ready asset inventories required for regulatory and client assurance obligations

Roles, Responsibilities & Adoption

Define roles and responsibilities across Local IT, ITBP, Personal Productivity, Finance, Risk, and Security
Drive global adoption and compliance
Partner with regional ITS leadership to resolve execution gaps
Lead change management initiatives to ensure process adherence
Ensure ITAM becomes an enforced global standard, not a best-effort regional practice

Data, Metrics & Business Outcomes

Define and track ITAM KPIs:
Data accuracy
Recovery timelines
Reuse/redeployment rates
Stock aging
Forecast accuracy
License reclamation rate
Disposal compliance
Ensure asset data is audit-ready and compliant
Deliver quantifiable financial value tied directly to ITAM performance, including:
Reduced excess purchasing
Increased asset reuse
Improved recovery compliance
Software cost avoidance
Reduced audit exposure
Support enterprise security posture by ensuring ITAM contributes to accurate asset inventories, lifecycle traceability, and compliance with internal and external security audits

Success Measures

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