Transportation Specialist ROC, Network Resilience and Control

The transportation network behind Amazon’s operations spreads over hundreds of countries, reaching millions of customers. It’s our Amazon Transportation Services team that ensures products are efficiently transported where they need to be before their final delivery. As a Transportation Specialist, you’ll be working closely with teams across Amazon and external logistics partners to ensure enough delivery vans are available, processing new cases and acting quickly on escalations where necessary.

This position involves working in a rotating three-shift system, which may include Saturdays, night shifts and on-call duty.

Key job responsibilities

• Facilitate communication between stakeholders to find root causes and resolve issues quickly
• Produce and deliver reports on key delivery metrics
• Mentor or coach team members to help them develop new skills
• Maintain high standards of work by following policies and procedures
• Continually review processes to find areas for innovation

A day in the life This position is office-based.

As a Transportation Specialist, you’ll be responsible for resolving delivery performance issues that could negatively affect our customers. You’ll understand the unique challenges of the transportation team and manage them collaboratively with other cross-functional teams. Your motivation and commitment to our customers will ensure that our response to delivery issues is timely and efficient. You will be required to make real-time decisions effectively, by doing your research, weighing up your options and learning as you progress. The result of your work will be the timely delivery of Amazon packages to millions of customers around the world.

About the team Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.