Trust & Safety Specialist (Content Moderator) with Russian and English

Role Details and Key Responsibilities

Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels

Understand and remain updated on changing client policies and guidelines Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.

Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.

Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance.

Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.

Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Basic Qualifications / Skills Needed

Strong coping, emotional resilience, and stress-management skills

Excellent comprehension, communication, and Russian skills (min.B2 level)

Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

Strong attention to detail

Comfort synthesizing and analyzing information from multiple streams

Strong critical thinking and decision-making skills

Preferred Qualifications

Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture

High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported

Working hours & location

The position is fully office‑based and conducted exclusively from our office in Kraków (Lublańska Street). Due to client-specific requirements, hybrid or remote work is not possible for this role.

What we can offer

Full-time employment contract.

Using foreign language and new technology solutions daily, cooperating with various global Clients.

Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

Employee Assistance Program - legal, financial, and psychological consultations.

Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly  dividends if they own company shares.

Paid employee referral program.

Private medical care (Luxmed or Medicover), life insurance.

Access to the WorkSmile platform (possibility of using a wide range of products and services, including the Multisport card and Lunch card).

Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.

A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.

Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.

What we believe

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

When applying please enclose the below statement

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018, on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntarily. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.”

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led co