Security Operations Center Technology Associate Manager

Responsibilities/Accountabilities

Supports the SOC/CoE and liaises with the SOC Technology Manager to support the security technology systems, pilot new innovative security technology, and demonstrate different technology use cases for Accenture teams and their clients.

Assist with updating access control and video surveillance training materials

Configure, maintain, and troubleshoot security applications, including CCure 9000, Genetec Security Center, and other access control/video management systems.

Provide technical support for SOC video walls, ensuring proper functionality of hardware (monitors, controllers, matrix switchers, KVMs, etc.) and software (Genetec Security Desk, CMS platforms, SureView, etc).

Support device onboarding, configuration, and software updates for security and SOC hardware.

Monitor operational security systems for errors, alerts, and system health, proactively resolving issues.

Work closely with SOC operators to ensure their tools are functional, responsive, and aligned with operational needs.

Assist with remote troubleshooting and system maintenance for global SOC locations.

Network & Infrastructure Optimization

Support IP network configuration and connectivity troubleshooting for security devices and SOC systems.

Ensure SOC technology integrates properly with IT-managed infrastructure and cloud-hosted platforms.

Assist in implementing system enhancements for video streaming performance, network reliability, and SOC hardware efficiency.

Incident Response & Cross-Functional Support

Act as a technical liaison between SOC teams, IT, CoE, and security operations, ensuring seamless security system performance.

Participate in incident response workflows, helping troubleshoot and escalate security system issues impacting operations.

Maintain and update SOC technology documentation, including system diagrams, troubleshooting steps, and support playbooks.

Project & Task Management

Manage small-to-medium security technology projects, such as video wall upgrades, security system enhancements, and new SOC integrations.

Collaborate with IT, security, and operations teams to execute technology initiatives and ensure timely delivery of upgrades and improvements.

Support various project stakeholder by ensuring security video systems meet standards and are installed and configured correctly across all Accenture locations

Required

Minimum of Associates degree in Computer Science, Information Technology Electrical Engineering or relevant field with 7 years Security application support

Minimum of 7 years’ experience acting as a system admin for Software House CCure 9000 and Genetec Omnicast.

Experience directly supporting security applications in access control, video surveillance, or building management systems within a SOC environment.

Experience installing and maintaining various access control and security video solutions.

Basic IP networking knowledge, including device configuration and troubleshooting.

Self-Starter Mentality: Ability to work independently, take initiative, and drive project to completion.

Strong cross-functional collaboration skills, working with IT, security, operations, and leadership teams.

Excellent problem-solving abilities, with a focus on troubleshooting and resolving technical issues efficiently.

Proficiency in Microsoft Office Suite, particularly Excel, Power BI, SSRS, for reporting and analysis.

Preferred Skills

Experience with automation leveraging PowerAutomate.

Experience with project/task management tools such as JIRA, Smartsheet, Asana, Monday.com, DevOps, or Microsoft Planner.

Hands-on experience with SOC video wall systems.

AutoCAD experience

Excellent organization, analytical, and communication skills

Rapport and influence building skills

Excellent customer service

Ability to learn quickly and to multitask; be adaptable and flexible

Ability to work autonomously and in a team environment, while paying strict attention to detail

Ability to adhere to timelines and deadlines with effective time management skills

Must be able to work with and protect highly confidential information

Strong decision-making ability during emergencies

Demonstrated ability to drive organizational change, change management

Demonstrated ability to influence cross-functional and cross-regional teams to drive collaboration and strategic outcomes for business

ASIS CPP and or PSP certification

Certified Information Systems Security Professional (CISSP)

Strong knowledge of ISO 27001 Controls and Risk Management Framework

Other Requirements

Ability to work non-standard hours, including weekends and holidays as required by incident recovery.

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Application Deadline: Ongoing

Accenture reserves the right to close the role, if a suitable candidate be found.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, acce