Customer Experience Specialist

OUR MISSION IS TO ENABLE EVERYONE TO BUILD WEALTH

We reinvent how trading and investing work by creating exceptional products people love.

Fostering a culture of excellence and high velocity is the key to our success.

Тoday, we serve over 5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years.

THE ROLE

We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic to deliver top-notch service. 

Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.   

WHAT YOU NEED TO HAVE

• Proficiency in English (C1 or above)

• Customer-orientated approach

• Good time management and multitasking skills

• Willingness to learn and develop

• Adaptiveness to a rapidly changing environment

 

BONUS POINTS

• Previous experience in customer service

• Understanding of the stock market and the fintech industry

• Fluency in another language

  

WHAT YOU'LL DO

• Communicate with clients in English/Bulgarian

• Deal with incoming inquiries via chat and email

• Help clients get acquainted with our app

• Troubleshoot account-related issues

• Channel client’s feedback

• Working on a 24/7 schedule, organized in shifts

 

WHAT WE OFFER

• Comprehensive training program to adapt to the insights of the business

• Upskill trainings throughout your career

• Full appreciation of your talent and ideas

• Generous remuneration package

• Excellent social benefits, including 25 days off, a sports card and private health insurance

Bring your ambition to Europe’s fastest-growing mobile broker!