Senior Product Lead - Enterprise Service Management (ESM)

Are you ready to shape the future of Enterprise Service Management at a global scale? Do you thrive at the intersection of technology strategy, product leadership, and meaningful business impact? If so, this could be the role you've been waiting for.

At Swiss Re, we're on a mission to make the world more resilient - and our digital platforms are at the heart of how we do it. We're looking for a driven and experienced Senior Product Lead to take ownership of one of our most strategic digital platforms and lead it to new heights.

About the Role

As Senior Product Lead for Enterprise Service Management, you will define and drive the strategic direction of the Swiss Re Digital Business Management (DBM) Platform - a critical ServiceNow-based platform that powers service management, workflow automation, and digital experiences across the organisation.

You'll be the connective tissue between business stakeholders, engineering teams, architects, and product leaders - translating vision into value, and strategy into scalable, secure, and business-focused solutions. This is a role for someone who combines sharp strategic thinking with hands-on product leadership and a genuine passion for technology innovation.

Key Responsibilities

Product Strategy and Vision

Define and communicate the long-term product vision, roadmap, and strategic objectives for the DBM Platform

Align platform priorities with business objectives and stakeholder needs to ensure maximum relevance and impact

Drive product decisions grounded in business value, measurable outcomes, and continuous customer feedback

Champion knowledge sharing and cross-team collaboration to foster a culture of transparency and innovation

Platform Governance and Architecture

Ensure alignment with enterprise architecture principles, platform standards, and engineering guardrails

Collaborate with architecture and engineering teams to guide solution evolution and responsible technology adoption

Support sustainable platform growth while upholding compliance, scalability, and operational excellence

Product Delivery and Value Realization

Own and prioritise the product backlog to consistently maximise business value and customer outcomes

Partner with stakeholders to define compelling business cases, clear requirements, and meaningful success measures

Manage dependencies, priorities, and competing demands across multiple concurrent initiatives

Ensure successful delivery of features, enhancements, and platform capabilities on time and to quality

Operational Excellence

Oversee platform health, service quality, and operational performance across the board

Support incident management and service restoration activities when required

Ensure releases meet quality standards and organisational governance requirements

Drive continuous improvement through performance monitoring, retrospectives, and customer feedback loops

Financial Management

Contribute to annual planning and quarterly review processes with clear financial insight

Manage product investments and budgets in close collaboration with stakeholders and leadership

Ensure transparency of costs, value delivery, and prioritisation decisions

Drive effective resource allocation to maximise business outcomes and return on investment

People and Leadership

Foster a collaborative, inclusive, and high-performing team culture where everyone can do their best work

Support talent acquisition, onboarding, and capability development to build a strong, future-ready team

Encourage continuous learning, innovation, and professional growth at every level

Collaborate with Engineering Leads and Platform Leadership to build sustainable organisational capabilities

About the Team

The ESM team is a dynamic, globally connected group that designs, develops, and manages cutting-edge service management, workflow automation, and digital experience solutions across Swiss Re.

Our mission is to enable efficient, scalable, and integrated services through a modern Enterprise Service Management platform. We strike the right balance between innovation and governance - ensuring sustainable growth while maintaining platform consistency, quality, and compliance.

Operating in a scaled agile environment, we collaborate closely across engineering, architecture, operations, and business teams to continuously enhance the value we deliver to users and stakeholders worldwide. We're a team that values curiosity, inclusion, and a shared commitment to excellence.

About You

You are a strategic thinker and a natural collaborator - someone who can inspire confidence in stakeholders, energise a team, and navigate complexity with clarity and purpose. You bring a balance of technical understanding and business acumen, and you know how to turn ambiguity into action. You communicate with impact, lead with empathy, and are committed to building inclusive, high-performing environments where great work thrives.

We are looking for candidates who meet these requirements:

Extensive experience in ServiceNow delivery, product ownership, or product management within complex enterprise environments

Strong understanding of Enterprise Service Management principles and platform governance, with the ability to apply them pragmatically

Proven ability to define product strategies and translate them into clear, executable roadmaps that deliver measurable business outcomes

Demonstrated experience managing complex stakeholder landscapes, balancing competing priorities with confidence and diplomacy

Experience working in Agile or Scaled Agile environments, with a track record of delivering value iteratively and sustainably

These are additional nice to haves:

ServiceNow certifications and advanced platform expertise across multiple modules

Experience leading platform products within a large, global organisation with distributed teams

Background in enterprise architecture, platform engineering, or digital transformation initiatives at scale

Experience managing platform financials, business cases, and investment planning processes

Familiarity with automation, workflow optimisation, and AI-enabled service management capabilities and emerging trends

For Slovakia, the base salary range for this position is between 3 300€ and 5 400€ for a full-time role.

The specific salary offered considers:

the requirements, scope, complexity and responsibilities of the role

the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience

In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Furthermore, you will enjoy a variety of global and location specific benefits. Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.

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