Exchange Traded Funds (ETFs) Services, Associate 2

Who we are looking for

At State Street, our purpose is to help create better outcomes for the world's investors and the people they serve. We partner with many of the world's leading asset managers, owners, and financial institutions, providing investment servicing, data and analytics, investment research, and trading services.

Join our exchange Traded Funds (ETFs) servicing team. ETFs are one of the fastest growing segments of the global investment industry, offering exposure to a diverse range of asset classes, investment strategies and markets. You will work in a collaborative, control-focused environment where accuracy, timeliness and continuous improvement are central to the service we provide.

Why this role is important to us

Reporting to the Team manager, you will be part of the ETF Servicing Team responsible for the creation, review, and release of order confirmation files to Authorized Participants for all primary market order activity across all Exchange Traded Funds administered by SSIIL as well as the settlement of all primary market orders through both local and international Centralized Securities Depositories in Europe and managing deliverables both internal and external.

What you will be responsible for

As an ETF servicing Associate 2 you will:

Confirm production for primary market orders received on ETFs

Instructing and monitoring of settlement for all ETF orders

Timely and accurate preparation of reporting

Investigation and resolution of internal queries

Manage client queries to ensure the highest level of service

Build strong working relationships with clients and internal departments

Identify any risks with processing and ensure that these are addressed

Review of overall job process with a view to further efficiencies

Manage own continued professional development, by engaging in the PPR process and attending relevant training per development pathways

Engagement on project work within the team

What we value

Excellent attention to detail

Excellent time management skills

Strong numerical and problem-solving skills

Ability to work in a fast-paced environment

Ability to work as part of a team

Highly computer literate – good knowledge of MS Office

Excellent communication skills

Organized and deadline-oriented on a day-to-day basis

Escalation of relevant issues to manager on a timely basis

Query management skills

Self-driven and able to work on own initiative

Positive attitude to change

Experience and Qualifications

Primary Degree or a Professional or Accounting qualification or equivalent

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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