Senior Business Analyst - Client Relationship Management 80-100% (f/m/d) - (Contract through our external payroll partner, immediate start for 12 months, possible extension)

YOUR CHALLENGE

Partner with business stakeholders to gather, analyse and document requirements, translating business needs into technology solutions

Analyse, structure and model client, contact, legal entity and relationship data to support CRM and Sales processes

Define business data requirements, data ownership and quality controls for client and relationship information

Perform data mapping and source-to-target analysis across CRM platforms and related front-office systems

Improve the accuracy, consistency and usability of client data, client hierarchies and business partner relationships

Produce business requirements, user stories, process flows and functional specifications

Collaborate with architects and developers to deliver CRM enhancements, integrations and data solutions

Support testing, implementation and adoption of CRM capabilities

YOUR PROFILE

Bachelor's degree or higher in Computer Science, Information Systems, Finance or a related discipline

7+ years of business analysis experience within banking or financial services

Strong experience with CRM platforms and client relationship management processes

Proven experience in client data management, data modelling and relationship modelling

Hands-on experience with data mapping, source-to-target mapping and data migration activities

Understanding of Customer Master Data / Golden Source concepts, data governance and data quality frameworks

Experience with business partner structures, client hierarchies and legal entity data

Experience integrating CRM platforms with upstream and downstream systems via APIs and interfaces

Strong analytical and problem-solving skills with the ability to translate business requirements into functional specifications

Knowledge of Client Onboarding, Sales, Client Coverage or Wealth Management processes is advantageous

Communicates clearly across functions and cultures, influences decisions without formal authority, and navigates complex organisations to drive outcomes

Quickly troubleshoots issues, applies sound judgement in controlled environments, and remains focused on delivery despite ambiguity or changing priorities

Works independently and proactively in global teams, contributes to collaborative Agile ways of working, and maintains a team-first mindset to achieve shared goals

Fluency in English; German is an advantage

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