Underwriter Operations Technician - Digital (Swedish Speaker)
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Ready to shape the future of insurance operations? Apply now to join Chubb in Madrid as an Underwriting Operations Technician – Online.
Within Chubb’s Operations Hub for Continental Europe, this role sits at the intersection of intelligent automation and human expertise. You’ll help ensure AI-assisted underwriting processing for our Iberian SME portfolio is accurate, compliant, and delivered to the highest standards.
This is a great opportunity for someone who is detail-oriented, analytically minded, and excited by the evolution of insurance operations and digital workflows.
Key Responsibilities
- Monitor automated processing queues and resolve exception cases within agreed SLAs.
- Review and validate AI-extracted data against source documents.
- Apply underwriting judgment to complex or non-standard cases.
- Identify recurring exceptions and support continuous improvement of automation rules.
- Collaborate with technology and operations teams to refine workflows and thresholds.
- Support testing and validation of AI workflow changes before production.
- Manage broker digital experience, including access, maintenance, and escalated queries.
- Carry out quality checks, audits, and compliance reporting.
- Help improve processes and reduce inefficiencies across operations.
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