Knowledge Management Senior Specialist - Customer Practice (B2B Commercial Excellence)

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Who you’ll work with

You’ll join the Product, Practice and Knowledge (PPK) department as part of the Knowledge Management team and you’ll work with a variety of different Practices at Bain, broadening your skillset and leveraging industry knowledge across various industries and capabilities. “Practices” are how we group and organize our solutions and products based on our clients’ industry or business function. They’re integral to how we win and deliver results to our clients and are a key strategic priority within our firm.

WHERE YOU’LL FIT WITHIN THE TEAMThe Knowledge Management (KM) team plays a critical role in leveraging the expertise of our consulting staff, enabling us to achieve outstanding results for our clients. The Senior Specialist supports this effort by engaging with client case teams at both the start and conclusion of cases, addressing questions with Bain’s internal knowledge and capturing new insights gained during the process. They also manage existing knowledge, and pinpoint gaps to be addressed by future client case teams.

Bain’s Customer Practice is a global capability that cuts across all Industries. It focuses on top line revenue growth levers and any customer-centric activity. Customer’s product portfolio includes B2B Commercial Excellence (CE), B2C Brand, Marketing & Sales (BMS), and Customer Experience Transformation (CXT). This role is for B2B Commercial Excellence, which includes products like GTM strategy, Value proposition, Pricing, Marketing Effectiveness, AI in GTM and more. Priority industries for CE include Technology & Cloud Services, Advanced Manufacturing & Services, Energy & Natural Resources, and Healthcare.

What you’ll do

Equip Partners in the firm and consulting staff with relevant expertise and resource recommendations

• Provide value-added front-line support to case teams by sharing curated “best of” Bain content, experience and perspectives
• Identify and connect experts within the Bain network to consulting teams
• Collaborate with our Information Services or Practice Centers of Excellence, to collectively provide consultants the best consolidated view of our internal and external knowledge
• Develop and package summary documents and provide updated or bespoke analysis