Head of Middle Office Services - Fund Services, Investor Services Managing Director

Position summary

Do you excel at seeing and driving to the future state the Fund Services Industry despite knowing in detail the complexity of the current state in the highly data driven and complex area of Middle Office outsourcing? Are you a commercial, tech and operational change savvy business leader who doesn’t settle for good enough and pushes all to be the best? The role is to lead our Fund Services Middle Office function globally. This is global a P&l ownership role and therefore requires a deep hands-on working knowledge of the Funds business and in particular proven delivery of complex lift outs and builds for a global middle office service for asset managers. . The candidate would be required to lead, change, improve and grow materially the middle office function using technology as the enabler working hand in hand with operations, technology, our client teams and indeed our clients across a very broad US, Lux, Irish, Australian plus many smaller markets where we provide Middle Office services across existing and target clients.

The Product Manager is a senior management level position responsible for managing a broad range of Product Management employees, setting strategy and providing direction, leadership and budgetary management Additionally, this role will be responsible for the development of product plans, strategies, and tactics while coordinating product lines through product life-cycles in coordination with the broader Product Management team. Timely execution, seamless business and client change are extremely important to ensure Fund Services continues its growth path and expands its relationships with strategic clients.

Reporting to the Global Head of Fund Services, the Global Head of Middle Office services will lead strategic transformational change at the core of our business driving growth though innovation, digitisation, operating and financial performance. As part of the leadership team, this role will leverage broad Middle Office domain knowledge, deep experience influencing product, operations, design, and IT architecture change, as they lead the global function ensuring a 24/6 model delivering a single client experience across the globe.

Responsibilities

• Commercially and strategically minded with responsibility to develop and execute the Middle Office strategy that aligns to the wider InvestorServices Strategy.

• Ownership of the Global P&L for the function driving QoQ improvements via Monthly Business Review (MBR) deliverables

• Own the IBOR product globally and partner with the accounting (ABOR) and Transfer Agency teams

• Own pricing decisions for current and new Middle Office business and represent the funds business at local / regional and global deal review meetings

• Expertise in all asset classes as they relate to a Middle Office service.

• Be the difference between the think and the execution.

• Work closely with Product owners to develop and drive product roadmaps that are inclusive of business operations and technology future change needs that have a keen eye on client experience, financial performance, control, and scalability.

• Change the operating model of existing clients to drive efficiency, scale, lower risk and performance.

• Collaborate with Business, Technology, Operations, Client Services, Finance and Risk to deliver upon future state front to back business architectures for ultimately single IBOR / ABOR capabilities enabling optimized solutions with low process friction between groups and functions.

• Develop and communicate the product strategy & governance principles aimed at optimizing straight through processing and guaranteeing the timeliness, completeness, accuracy, and internal consistency of the accounting product and the resultant financial reporting, business processing, and overall client experience success.

• Manage a broad range of data and SaaS vendors that provide services / data to the business. Ensure the bank wide standards are met for all vendors including strict commercial discipline. These will include global providers like Charles River, Blackrock Aladdin, Bloomberg AIM, Simcorp etc.

• Design, build and deploy an enterprise data model that supports the end to end Middle Office business and aligns to the broader business data strategy.

• Champion continuous improvement through a Product Innovation & Governance committee - driving adoption of industry best practices, and training to ensure that the Services business is a leader in the industry for modern and digital processes.

• Leverage a strong understanding of the business strategy, key stakeholders and business capability and create solution roadmaps for clients and our teams

• Solicit business and technical specific requirements with the understanding of how those fit into the broader enterprise context bringing them to the transformation / technology teams for enablement and delivery.

• Socialize future state vision with all other Citi partners.

• Own the Middle Office portfolio of work including with our technology vendors.

• Spearhead and lead Agile initiatives and dynamically create agile squads. Head of Middle Office Services – Fund Services

• Face off with both Fund Services and the broader Investor Services Transformation team to ensure connectivity, driving and owning the budgets for change.

• Champion of communication across the global function ensuring no duplication or overlap looking for synergies with every decision.