Chargebacks Analyst

Job Title

Chargebacks Analyst

What does a successful Chargeback Specialist do?

Provide chargeback case management for our issuing/acquiring Italian and International clients. A Chargeback Specialist is responsible for investigating and deciding on chargeback outcomes in line with payment scheme regulations. This role supports cardholders through the chargeback process, while ensuring adherence to operational service levels (SLAs). At Fiserv, you’ll be a partner in possibility, helping clients deliver seamless payment experiences.

What you will do

Manage chargeback cases, investigate, document, and resolve chargeback claims across payment platforms

Prepare and submit compelling evidence to contest chargebacks and help recover disputed funds

Review transaction data, customer communications, and system logs to determine dispute validity

Ensure chargeback processes comply with card network regulations and internal policies

Maintain accurate records of chargeback activity and create regular reports for stakeholders

Collaborate with customer service, fraud prevention, and finance teams to gather documentation and improve outcomes

Analyse chargeback trends to identify root causes and recommend preventive measures

What you will need to have

Strong knowledge of card scheme rules across Visa, Mastercard, American Express, Diners, and domestic networks

Proficiency in Excel and data analysis skills to review transaction activity and produce reports

Clear and professional written and verbal communication skills for internal and external stakeholders

Proven ability to handle confidential financial and personal data with integrity

Fluency in both English and Italian

What would be great to have

Experience working in a chargebacks, disputes, or fraud operations environment within financial services or payments

Familiarity with dispute management tools and case management systems

Understanding of regulatory requirements impacting card disputes and consumer protection

Strong problem-solving skills to balance cardholder experience, risk, and financial impact

Ability to work effectively in a fast-paced, SLA-driven environment and adapt to process or scheme rule changes

Salary starting at €31,050 - negotiable depending on the experience

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Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

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