Service Specialist - Data support

In this role you will be

Responsible for in-house coordination of customer onboarding processes together with our excellent team. In addition, you will be dealing with customer change requests, and other inquiries affecting the customer.

Document control, archive responsibility and administrative support of all business processes related to Nord Pool’s customers.

Present and advise on products and services to existing and prospective customers.

Drive or contribute to ad hoc priorities and projects  within the Operations team

Delivering of excellent customer service during day-to-day operations.

Develop and maintain documentation for data operations processes and procedures.

Monitor data quality and integrity to ensure accuracy and reliability.

Investigate, troubleshoot data-related problems, and collaborate closely with the development team.

Provide support in the billing process.

Role Requirements

Completed higher education, but can be compensated by  relevant experience

Experience with IT systems for Service management, CRM and document control.

Interest in management and implementation of new (technical) solutions.

Interest and experience in use of AI tools.

Excellent Customer Service skills.

Excellent communication skills, both written and oral, and fluent in English

Knowledge and understanding of the power market is an advantage but not a requirement as long as there is an interest to learn.

Desired characteristics

Excellent attention to detail and a structured working style.

Strong relationship building skills and a team player.

Flexible, proactive, self-driven and commitment.

Can-do and service minded attitude.

Ability to work under high pressure, in a fast moving and challenging environment.

#NOPO

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.