Operational Resilience Enablement, Enterprise Resiliency Office, MD

Job DescriptionPurpose of Role

An opportunity within the Enterprise Resilience Office has become available for a Managing Director to lead Operational Resilience Enablement. The successful candidate will play a leadership role in driving the continued maturity, consistency, and effectiveness of State Street’s Global Resilience Programme, ensuring the organization is positioned to prevent, respond to, and recover from operational disruptions in line with global policies, internal standards, local regulatory expectations, industry good practice, and client needs.

The MD ERO - Operational Resilience Enablement will support enablement of operational resilience capabilities across State Street, working in close partnership with business, technology, cyber, third-party risk, vendor management, regional resilience teams, and senior management. The role will support the alignment of resilience frameworks, governance, management information, escalation processes, and control expectations to ensure business units operate effectively within internal programme requirements and external regulatory obligations.

A key responsibility of this role is to lead/support the delivery of Operational Resilience self-assessments at both the enterprise and legal entity level, ensuring compliance with applicable regulatory requirements across jurisdictions. This includes driving the assessment of resilience capabilities, identifying vulnerabilities and remediation opportunities, coordinating cross-functional stakeholder engagement, and providing robust evidence of compliance to regulators, executive management, and governance forums. The role will be responsible for supporting legal entities to demonstrate adherence to operational resilience requirements through comprehensive self-assessment, oversight, and reporting processes.

The role will interface closely with senior and executive leadership across corporate, regional, legal entity, and business unit levels, and will be expected to support governance forums, regulatory engagement, and industry-aligned resilience activities as required. The successful candidate will be accountable for fostering a strong culture of Risk Excellence, ensuring appropriate management information, oversight, escalation, and decision-making practices are embedded across the Operational Resilience Enablement function

In addition, the role will have oversight of the OCIR programme in the UK.

Key Committee memberships include:

Internal Committees

Enterprise Resilience Risk Committee, UK TORC, RRP Global Governance Steering Committee

External Positions

Director of the Securities Industry Business Continuity Management Group (SIBCMG)

Co-chair of the Bank of England Sector Exercising Group (SEG) and member of the Cross Market Business Continuity Group (CMBCG)

Member of the UK Finance Business Continuity Business and Operational Continuity Committee (BOCC)

Member of the Association of Foreign Banks (AFB) and Canary Wharf Resilience Business Continuity Groups

Major ResponsibilitiesRole Specifics

Provide leadership and subject matter expertise to continuously evolve State Street’s Operational Resilience Programme, ensuring alignment with regulatory expectations, industry best practices, business strategy, and client requirements.

Lead and oversee the enterprise-wide Operational Resilience Enablement function, driving consistent implementation of resilience frameworks, standards, governance, and methodologies across regions, business units, and legal entities.

Own and coordinate the annual legal entity resilience refresh cycle, ensuring all in-scope legal entities complete regulatory and internal resilience obligations through high-quality assessments, effective governance, and alignment with global standards.

Lead/Support the development, review, challenge, and delivery of Operational Resilience self-assessments at both the enterprise and legal entity levels, ensuring regulatory obligations are met and resilience capabilities are accurately assessed, evidenced, and continuously enhanced.

Oversee the annual Impact Tolerance review and refresh process, including evaluation of impact assessments, recalibration of Impact Tolerance Statements, governance review, and adoption across legal entities to reflect evolving business models, risk conditions, and regulatory expectations.

Provide trusted advisory support to business, operations, technology, cyber, risk, and third-party management functions by identifying resilience vulnerabilities, challenging assumptions, and influencing the prioritization, remediation, or acceptance of resilience risks.

Promote a culture of continuous improvement by leveraging lessons learned from regulatory reviews, remediation programmes, resilience testing, scenario exercises, major incidents, and external events, ensuring findings are translated into meaningful and sustainable enhancements.

Develop and deliver targeted communication, education, and engagement programmes that strengthen organisational awareness, accountability, and understanding of Operational Resilience requirements across all levels of the firm.

Partner with global, regional, and legal entity stakeholders to ensure the effective execution of the Operational Resilience framework, maintaining consistency while addressing jurisdiction-specific regulatory requirements where necessary.

Ensure business units operate in compliance with Operational Resilience programme requirements and applicable regulations, with clear escalation, governance, oversight, and reporting mechanisms in place to address non-compliance and emerging risks.

Design, enhance, and support delivery of meaningful management information, metrics where needed, and reporting to support executive decision-making, governance oversight, regulatory engagement, and programme maturity assessments.

Represent the Enterprise Resilience Office in governance forums, regulatory engagements, industry working groups, and client discussions, helping shape resilience strategy and maintain alignment with evolving industry practices and supervisory expectations.

Collaborate closely with Technology, Cyber Resilience, Business Continuity, Crisis Management, Third-Party Risk Management, Vendor Management, and Resolution Planning teams to drive an integrated and holistic approach to operational resilience across the enterprise.

Support regulatory examinations, internal audits, remediation programmes, and supervisory interactions by providing expertise, evidence, challenge, and programme oversight to demonstrate the effectiveness and maturity of State Street’s Operational Resilience capabilities.

Strengthen enterprise resilience by fostering strong stakeholder partnerships, driving accountability, and ensuring the organisation remains prepared to prevent, respond to, recover from, and learn from significant operational disruptions.

Management of UK Recovery Sites from a relationship,  financial and operational perspective

Ensure Compliance with the Reasonable Steps required based on the MRM responsibilities for the EMEA COO for BCP and Operational Resilience

Managerial Responsibilities

Champion and model a culture of Risk Excellence, integrity, accountability, and continuous improvement, setting the tone for effective risk management and resilient decision-making across the Enterprise Resilience Office.

Lead, mentor, and develop a diverse global team of ERO colleagues cultivating a culture of accountability, collaboration, innovation, and continuous learning while strengthening organizational capability and succession readiness across the Enterprise Resilience Office.

Build organizational capability through effective talent management, succession planning, coaching, mentoring, and career development, ensuring colleagues are equipped to meet current and future business, regulatory, and leadership requirements.

Ensure team members have a clear understanding of their role