Team Manager

We’re recruiting for a Team Manager to join the Complaints Teams in Customer Resolutions. This role sits within our Complaints Team, specifically handling mortgage complaints. Applicants should have relevant experience or a strong understanding of mortgage complaints to ensure they can effectively support and lead their teams.

At Nationwide we put our 15 million customers at the centre of every decision we make as a business. Every role, no matter what it’s doing, is customer focused. In Customer Resolutions we put things right when they go wrong for our customers and learn from this insight to stop issues happening again. We’re a specialist area focused on resolving complaints, remediating incidents and operating customer data processes.

In your role as Team Manager, you’ll be part of a team responsible for the management, development and coaching of team members to enable them to operate to their full potential, effectively achieve the goals of their role and contribute to the Nationwide blueprint for a modern mutual.

Delivering optimum team performance, utilising people management tools available, proactive coaching and 1-2-1/team development are all part of the role. You’ll be required to build strong relationships whilst driving business improvements to sustain an ongoing and highly efficient and compliant operation.

This is a 6-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Northampton, Dunfermline, Wakefield or Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.