Economic Crime Investigator

As an Economic Crime Investigator within the Fraud Contact Team, you’ll be on the front line protecting our customers from fraud. You’ll speak directly with customers by telephone about potentially suspicious account activity, using skilled, in‑depth questioning to build trust and quickly understand each situation.

By creating strong rapport, you’ll identify whether a payment is fraudulent and provide clear, practical guidance to help customers protect themselves from future scams. As part of your training, you’ll gain a strong understanding of how our wider fraud teams operate and work together. No previous fraud experience is required - we’ll provide comprehensive training to set you up for success.

Our Financial Crime team protects Nationwide and its customers from all types of financial crime. Our team has an outstanding reputation, captivating subject matter and industry leading results that will see you work detection systems, reacting to ever changing methods of financial crime, whilst striving to deliver exceptional customer experience.

If you’re a team player, able to work in a fast-paced environment and putting customers and their money first is important to you, then this could be the role for you.

Our working hours are between 8am and 8pm, across a 6-week rotation.

Start times will vary:

Early week: between 8am and 9am

Mid week: between 9am and 10am

Late week: between 10am and 12pm

You will work 1 in 3 weekends:

Week 1: Saturday and Sunday

Week 4: either Saturday or Sunday

Any weekend time worked will be given back as time off during the week. Lunch breaks are allocated within your shift.

Shifts are available 8 weeks in advance.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.