Specialist Customer Support Consultant

Join our Specialist Customer Support Consultant teamand make a meaningful difference to customers when they need us most. In this role, you'll support customers experiencing complex life events or circumstances that may impact their ability to manage their finances, using your judgement, problem-solving skills and customer-focused approach to identify the right solutions. Working across telephony and administrative channels, you'll collaborate with colleagues across the bank and external partner organisations to provide tailored support and deliver positive customer outcomes. This is an excellent opportunity to develop specialist expertise in a rewarding role where your knowledge and decisions can have a genuine impact on customers' lives.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Glasgow or Gosforth site approximately once a month. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.