AI & Automation Solutions Specialist

We’re looking for a practical and curious AI & Automation Solutions Specialist who can turn operational challenges into useful, safe and measurable solutions.

Working within our Tooling & Technology team, you’ll help create a governed environment that enables the function to work faster, smarter and at scale. You’ll build and improve AI agents, automated workflows, data quality controls and early-warning capabilities that reduce manual effort and turn operational data into proactive insight.

This is a capability enablement role, not a traditional reporting or IT support role. You’ll work across Operations, Retail, Data, Technology and business teams to shape demand, test ideas and move successful solutions into controlled business-as-usual use. Business owners will remain accountable for source data, KPI definitions and interpretation, while you provide the tooling, automation and adoption expertise needed to deliver sustainable outcomes.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Gosforth site approximately once per month. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.