Senior Manager - Incident Management

We are looking for a Senior Manager, Incident Management to join Business Banking on a 12-month internal secondment. This role will provide dedicated senior ownership of technology incidents while we progress the Business Banking Nationwide programme and embed the target operating model. Acting as a trusted leader during incidents and periods of disruption, you’ll work closely with colleagues, stakeholders and technology teams to coordinate effective responses to both IT and operational challenges, minimising impact on customers and colleagues alike.

You will lead the coordination of material incidents, represent Business Banking through the central Silver Incident Management process, and design and run a Bronze Incident Management process for incidents managed outside the formal Silver Incident Management process.

The role will also shape the target-state Business Banking incident management framework, governance and operating procedures, creating a sustainable approach that protects customers, strengthens operational resilience and allows senior leaders to focus on strategic transformation and operational priorities. Shaping the target-state Business Banking includes recruiting the team who will be responsible for this longer term.

This is a 12-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.