Senior Case Handler

We’re looking for an experienced complaints professional to join our Group Executive Complaints Team within the High Risk Complaints Pillar. You’ll actively manage complex complaints, establish their root cause, put things right for customers and deliver the Society’s written final response.

As a Senior Case Handler, you’ll take ownership of some of our most urgent, sensitive and complex complaints, including cases involving vulnerable or distressed customers. The work can be challenging, but it also offers the opportunity to resolve interesting cases and make a meaningful difference for our customers.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.