Operational Frameworks Lead

Reporting into the Head of Operational Strategy, P&C, the role holder plays a central role ensuring P&C Operations is performing in the most efficient and effective manner and in alignment with all strategic priorities. Acting as an internal advisor and partner to wider leadership within each Function, this role ensures consistency in how teams are set-up and measured for success – identifying strengths, weaknesses, opportunities and threats to improve core ways of working, decision-making and execution.

A key priority of the role is to develop a core set of best practices to help streamline processes, improve competencies and achieve operational excellence across all Functions. The Operational Frameworks Lead collaborates with teams across P&C Operations to benchmark their current state, identify gaps and co-develop actional improvement plans – allowing Functional leaders to take ownership of execution. This role will establish the use of frameworks such as Objectives and Key Results (OKRs) by Functional Leaders, ensuring that Functional and Individual goals are strategically aligned, measurable and actively used to track progress and drive focus.

The Operational Frameworks Lead helps shape a consistent, high-performing culture across P&C Operations – not by enforcing rigid models, but by enabling decision makers to reflect, plan and improve based on shared principles of effectiveness, autonomy and strategic clarity. The role works in close collaboration with wider Operational Strategy leaders with specific focus areas, notably risk and information maturity, to ensure that improvements in operational design are supported by the right information and thorough analyses.