Business Intelligence Manager - Analytics

We are looking for an experienced Business Intelligence Manager to help shape and scale our Service Journey Orchestration capability, using customer events, data and decisioning to deliver timely, relevant communications and experiences across channels. You will provide functional leadership and lead a portfolio of strategically important cross-functional initiatives, ensuring activities are set up for successful delivery and representing the capability with senior stakeholders across Nationwide.

This is a senior individual contributor role with no direct line management responsibility. You will provide leadership across complex activities and multidisciplinary teams, setting direction, creating alignment and driving delivery through influence, credibility and constructive challenge. You will use data, insight and analytical evidence to shape priorities, identify orchestration opportunities and support informed decision-making across the capability.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon, London or Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works.

You can also find out more about our approach to hybrid working here.

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and, if successful, your hiring manager will provide further details on how this could work for this specific role.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.