Legal, Regulatory & Mandatory Operations Improvement Consultant

The Legal, Regulatory & Mandatory (LRM) Projects, Delivery & Operations team provides the foundations that enable the successful delivery of customer communications across Nationwide and Virgin Money.

The team leads the communications elements of some of the Society's most significant customer change programmes, ensuring strategic change is translated into clear, effective customer communications and journeys that deliver the right outcomes for customers and the business.

Alongside this, the team manages the production and distribution of business-as-usual customer communications, overseeing artwork, build, workflow and distribution activities across both brands.

The team also provides the operational foundations that support the wider LRM function, including governance, process management, documentation, technology and Digital Asset Management (DAM), helping to ensure communications are delivered efficiently, consistently and within a strong control environment.

The team sits within the Group Customer & Communications Function. The function’s purpose is to understand our customers and design meaningful engagement opportunities, together with building compelling experiences and communications. Customer strategy, marketing, brand, website and legal, regulatory & mandatory communications all sit within GCC, alongside a focus on communities with our social impact agenda.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.