Social Media & Community Manager

Are you a social media expert with a passion for creating brilliant, culturally relevant content and delivering campaigns that get people talking?

We’re looking for an experienced Social & Community Manager to play a key role in how Nationwide shows up across social media, bringing together community management, creative excellence, social listening and reactive brand engagement.

Alongside planned campaigns, you'll help shape how Nationwide shows up day to day. You'll lead a team of eight Social & Community Management Assistants, identifying emerging conversations, cultural moments and opportunities for the brand to engage in a meaningful and relevant way, while applying sound judgement to balance customer needs and reputation considerations.

This is a hands-on role for someone who knows what great social media looks like and can bring it to life. You'll help raise the creative bar, deliver standout content and identify new ways for Nationwide to become part of the conversations that matter most to our audiences.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London, Bournemouth or Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events.You will also be required to be on call for 1 weekend in every 4. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.