Retail IT & Incident Manager

As a Retail Services Incident Manager, you’ll play a pivotal role in keeping our branches and contact centres running smoothly when it matters most. Acting as a trusted leader during incidents and periods of disruption, you’ll work closely with colleagues, stakeholders and technology teams to coordinate effective responses to both IT and operational challenges, minimising impact on customers and colleagues alike.

You’ll combine strategic thinking with hands-on problem solving, developing business continuity plans, playbooks and resilience strategies that help our teams prepare for change and navigate uncertainty with confidence. As a recognised expert in Retail Services processes and systems, you’ll provide valuable insight and consultancy to change programmes, ensuring risks are understood, impacts are managed and improvements are delivered in a way that protects the colleague and customer experience. This is a varied and rewarding role for someone who enjoys building relationships, influencing outcomes and making a tangible difference across the business.

This is a 12 month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.