Head of Command Centre Operations

As a key member of the Service Operations Leadership Team, you'll drive operational performance, shape the future Command Centre operating model and lead teams through integration and organisational change. You'll use data, automation and continuous improvement to enhance operational control, resilience and customer outcomes across the Group.

We're looking for a proven operational leader with significant experience leading a large-scale Service Operations, Command Centre or similar critical operations function. You'll have a strong track record of managing major incidents, leading live operational environments and influencing senior and executive stakeholders during high-pressure situations.

The role formally deputises for the Service Operations Director and requires consistent, visible leadership at the heart of the operation. This is a full-time, office-based role located within the Enterprise Command Centre in Swindon.

Service Operations provides continuous oversight of the technology services that support our customers, colleagues and business operations. At the centre of this capability sits the Command Centre, operating 24 hours a day, seven days a week across Nationwide and Virgin Money to detect service issues, manage incidents and protect service availability. As Head of Command Centre Operations, you'll ensure this critical function delivers strong performance today while continuing to evolve through integration, automation and changes across our technology and business landscape.

For this role you will be based onsite at our Swindon office. If your application is successful, the hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.