Technical Account Manager

Technical Account Manager

Frankfurt | bis zu 40% Home Office | Reference 7979

Are you passionate about bridging the gap between technology and customer success? Do you thrive in a dynamic environment where your technical and data expertise and client-facing skills make a real impact? Then we want to hear from you! We are a collaborative sales-driven team responsible for delivering tailored data services to key clients in Germany, Austria and Eastern Europe. In this role, you will work closely with a wide range of internal and external stakeholders.

What You Will Do

• Act as the Single Point of Contact (SPOC) for strategic and major clients for all technical coordination and 2nd level support, issue resolution, and rollout of development requests
• Support clients in enhancing existing services
• Trusted consultant and advisor for customers and be the go-to-person for all financial data content questions
• Coordinate and track usage metrics, development requests, and ensure timely communication between internal teams and clients
• Coordinate sub-contractors/partners
• Support upgrades and migrations

What You Bring

• Technical background with solid understanding of IT systems, data structures, interfaces and/or integration processes, ideally within banking or investment platforms
• Min. 3 years’ experience in technical account management or technical project management, preferably in the financial services industry
• Excellent customer orientation and communication skills with the ability to translate technical topics into business language and comprehensive understanding of the German financial market
• Strong organizational / project management skills with experience working in agile development environments is a plus
• Collaborative team player with a commercial mindset and an ability to manage multiple stakeholders and priorities in a fast-paced environment
• Fluent in German (C2) and English (C1)

If you have any questions, check out our FAQ page or call Mateusz Kozielec at +41583998611.

For this vacancy we only accept direct applications.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.