Oliver Wyman - Research Team Manager - Warsaw

Who We Are

Oliver Wyman is a global management consulting firm. We work with clients through their most defining moments, combining deep industry knowledge, specialized expertise, and the power of perspective to help them adapt, grow, and thrive.

We believe diverse perspectives make the work stronger. Our colleagues bring different backgrounds, experiences, and ways of thinking to help solve complex problems and create lasting impact for clients, colleagues, and communities.

At Oliver Wyman, we are proud of the values that we aspire to live by. We are committed to creating an inclusive environment where everyone can thrive and reach their full potential.

Role Purpose

We are looking for an experienced Research Team Manager to lead a team of research professionals within Oliver Wyman's Knowledge Services function in Warsaw.

In this role, you will lead a team delivering high-quality market intelligence and research to support Oliver Wyman's consulting engagements, business development activities, and broader business priorities, with a focus on research delivery across Europe (EUR) and India, Middle East, and Africa (IMEA).

Combining deep research expertise with people leadership, stakeholder management, and operational excellence, you will ensure the team delivers insightful, analytically rigorous research that helps consultants and internal stakeholders address complex business questions.

You will manage a team of approximately 10 researchers, taking responsibility for their performance, professional development, and the overall effectiveness of research delivery. You will also play an important role in improving research methodologies, driving responsible adoption of AI-enabled capabilities, and contributing to the implementation of global Knowledge Services initiatives.

Working closely with consulting teams, peer Research Managers, and Knowledge Services colleagues globally, you will help strengthen the quality, efficiency, and business impact of research services.

Why Join Us

• Make an impact through research: Lead the delivery of market intelligence and insights that help Oliver Wyman teams develop business opportunities, address client challenges, and deliver consulting engagements.
• Lead and develop a talented team: Coach, mentor, and support research professionals, helping them strengthen their expertise, grow their careers, and deliver their best work.
• Collaborate across the business: Work closely with consulting practices, senior stakeholders, and Knowledge Services teams across geographies and sectors.
• Shape the future of research delivery: Lead improvements in research quality, operational efficiency, and the responsible use of AI-enabled tools and methodologies.
• Grow in a collaborative environment: Join a global organization that values intellectual curiosity, diverse perspectives, professional development, and continuous improvement.

How This Role Will Contribute to Team Success

Your contribution will span five key areas:

1. Research excellence and delivery: Ensure the team consistently delivers accurate, insightful, and high-quality research that addresses complex business questions and supports consulting and business development priorities.

2. People leadership and development: Build and lead a high-performing team through effective recruitment, performance management, coaching, career development, and an inclusive team culture.

3. Internal client relationships: Develop trusted relationships with consulting teams and other stakeholders, anticipate evolving research needs, and translate business requirements into effective research solutions.

4. Operational effectiveness: Improve research workflows, resource allocation, and delivery processes, using performance indicators and stakeholder feedback to drive continuous improvement.

5. Research innovation and AI adoption: Lead practical improvements in the application of AI-enabled research tools and methodologies while contributing to the implementation of broader Knowledge Services initiatives and strategic priorities.

Your Day-to-Day

• Research Delivery and Quality Management
• Lead the delivery of cross-sector research and market intelligence to support consulting engagements and business development activities, with a focus on EUR and IMEA.
• Guide the team in structuring complex research questions, designing effective research approaches, and selecting appropriate information sources and methodologies.
• Provide subject matter expertise, analytical direction, and quality oversight to ensure research deliverables are accurate, relevant, and aligned with stakeholder requirements.
• Oversee research workflow, workload allocation, competing priorities, and delivery commitments to maintain high standards of quality and responsiveness.
• Internal Client Engagement and Stakeholder Management
• Build and maintain trusted relationships with consulting teams, practice stakeholders, and other internal clients.
• Maintain a strong understanding of evolving business priorities and stakeholder needs to ensure research services remain relevant and effective.
• Act as advisor and lead discussions on complex research needs, helping stakeholders clarify their business questions and identify effective research solutions.
• Collaborate with Knowledge Services colleagues and consultants to develop, improve, and deliver research and knowledge products, including contributions to strategic projects.
• People Leadership and Development
• Lead, motivate, and develop a team of approximately 8–10 research professionals based in Warsaw.
• Build a high-performing, inclusive, and collaborative team culture that promotes accountability, knowledge sharing, and continuous learning.
• Identify team capability gaps and implement development initiatives that strengthen research expertise, client service, and emerging technical skills.
• Take responsibility for talent development and people management across the employee lifecycle, including recruitment, goal setting, performance management, development planning, promotion decisions, and other staffing-related matters
• Operational Excellence and Knowledge Services Development
• Identify opportunities to improve workflow efficiency, research quality, resource allocation, and service responsiveness.
• Develop and implement operational improvements that strengthen the team's effectiveness and the value delivered to internal clients.
• Collaborate with peer Research Managers and Knowledge Services colleagues to design and implement improvements to research processes, methodologies, and ways of working.
• Contribute to the implementation of global Knowledge Services strategy and initiatives, translating agreed priorities into practical improvements within the team's scope of responsibility.
• Research Innovation and Responsible AI Adoption
• Lead the identification, evaluation, and implementation of AI-enabled improvements to research workflows, methodologies, and service delivery.
• Apply hands-on experience with AI tools to enhance research efficiency, information synthesis, analytical quality, and insights generation.
• Identify opportunities to integrate AI capabilities into research processes while maintaining appropriate standards of accuracy, information integrity, confidentiality, and responsible use.
• Guide and develop team members in the effective and responsible application of AI-enabled research tools.

Skills & What You Bring to the Team

We are looking for an experienced research professional who combines strong analytical expertise with demonstrated people leadership, excellent stakehol