P&O Senior Consultant

We’re looking for a Performance & Operations Senior Consultant to join the Customer Resolutions Operations Planning Team, supporting with resource planning, forecasting, telephony management, operational performance reporting and financial processes across Customer Resolutions.

In Customer Resolutions we put things right when they go wrong for our customers and learn from this insight to stop issues happening again. We’re a specialist operational area focused on resolving complaints, remediating incidents, and operating customer data processes.

This role offers the opportunity to influence planning decisions across a diverse portfolio of remediation programmes and operational activities. You'll use data and forecasting insight to support resource allocation, financial management and operational performance, whilst building strong relationships with stakeholders across Customer Resolutions.

You'll play a key role in developing resource plans, maintaining MI and reporting, supporting telephony operations, and ensuring forecasting assumptions and budget tracking remain aligned with operational delivery.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

This is a 12 month Fixed Term Contract opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.