Application Support Specialist - 2nd Level Support 100%

YOUR CHALLENGE

Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support)

Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs

Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders

Act as the local administrative Manager

Take over periodical on-call duty (weekly 24/7 rotation)

Administer change requests and ensure proper execution of application-related processes

Participate in periodic release activities, including weekend deployments

Contribute to projects related to operational aspects of existing or newly integrated applications

Perform routine data cleansing and maintenance of systems

Drive process optimization and automation of repetitive tasks, including handover to L1 (Control Center)

Maintain and update application operation documentation and knowledge base

Provide support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M, or similar tools)

YOUR PROFILE

Education and Required Skills

Completed IT training (Degree in Computer Science or equivalent IT-related

certification)

Minimum of 2 years of professional experience in application support

Strong Linux knowledge (shell scripting is an advantage)

Solid understanding of Windows OS at server level

Familiarity with Java application servers, databases, and workload automation tools (AWA experience is a plus)

ITIL Foundation certification

Experience in batch job support and scheduling tools (Automic AWA, Control-M, or similar).

Ideally, experience in banking or financial services with knowledge of financial products

Proven ability to manage small teams or demonstrated project management skills

Process-oriented and analytical mindset

Excellent communication skills and ability to collaborate across teams

Highly motivated, proactive, and eager to learn new concepts

Good written and spoken English

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