Client Advisor Team Lead

What can you expect?

Working in collaboration with other Team Leaders, you will manage a team of Client Advisors supporting a wide range of insurance programs focused on commercial clients. You will be responsible for leading a team of Client Advisors while having ownership of the full renewal process for your own commercial portfolio.

The role will involve being an active part of the leadership team, as well as working with Client Executives in strategy meetings; gathering and analysing data; working with clients and insurers to obtain quotations; creating reports; and finalizing placements. You will have the necessary support, training, and resources to develop your own career and skills, and to strengthen the skills and capabilities across your team.

We will rely on you to

Day-to-day management and personal development of a team of Client Advisors

Actively participate as a member of the leadership team to assist in the development of strategy, client service, growth, and recruitment

Mentor others and support their development and progression

Support the Head of Office in achieving strategic goals

Represent the business and the region in national forums and take responsibility for strategic and operational deliverables

Liaise with Marsh Client Executives and brokers regarding placement strategy for insurance renewals

Prepare and submit accurate market presentations and slips in consultation with the Client Executive and Market Placement Team

Collate and negotiate terms with incumbent and prospective insurers

Analyse quotes and work with insurers to negotiate cover and premiums

Assist with the preparation of client reports for renewal

Strive to deliver best practice, market-leading service and solutions with a focus on client service excellence across a wide range of topics

What you need to have

Previous Team Leader or Management experience preferred, or the ability to demonstrate leadership qualities

Proven experience of Account Handling with mid-market to large commercial accounts

Dynamic with a drive to continually improve service to clients

A passion for making a difference to the working lives, skills, and success of colleagues

Ability to remain calm under pressure and work flexibly when required

Excellent organizational skills with the ability to manage multiple issues/challenges simultaneously

Fully competent in the use of Microsoft Office products

What makes you stand out

Cert CII qualified (or equivalent) essential

ACII (or equivalent) or working towards preferred

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.