Client Lifecycle Services Officer (f/m/d)

Your area of work

The Client Lifecycle Services team in Prague is responsible for a wide range of activities related to client onboarding and lifecycle management. The team ensures the smooth setup and maintenance of customer accounts and connectivity across various systems and handles related documentation and data management tasks.

• Client Onboarding: Validating documents and coordinating the onboarding process for new Clients of Clearstream entities
• Change of Client’s circumstances: Supporting mergers, novations, name changes, etc.
• Account Maintenance: Handling account openings, closures and changes in Client information as well as maintaining accurate Client data in systems such as SAP
• Connectivity setup: Allowing clients to instruct and receive reporting on their accounts
• Signature Verification: Providing signature verification services for Clearstream entities
• Project Support: Supporting projects and system releases that impact the unit

Your responsibilities

In your new role, you will participate in a wide range of processes from Client onboarding and lifecycle management

• You will be responsible for Client documentation handling and account maintenance in the different systems
• You will be part of the Clients’ Lifecycle within Clearstream
• You will join a dynamic international environment and frequently collaborate with internal stakeholders including Sales, Compliance, and other teams within Deutsche Börse Group, to ensure seamless Client lifecycle management

What will your working days look like?

• Monitor, verify and execute incoming internal & external requests
• Verify accuracy and completeness of the requests, follow up and ensure proper execution
• Collection and storage of customer documentation
• Regular collaboration with colleagues from Headquarters located in Frankfurt and Luxembourg, aka Governance Hub
• Support Governance Hub in system testing execution and internal & external audits
• Provide regular status on achievements to Governance Hub
• Research activities

Your profile

• Strong organizational and solution-oriented skills, attention to detail
• Ability to work independently as well as in a team in a diverse international environment
• Adaptability to thrive in a fast-paced, changing environment, multi-tasking ability
• A keen interest in enhancing your skillset and your understanding of the capital markets
• Experience with SAP systems, account maintenance and archiving tools is an advantage
• German level B2 is a plus

You can look forward to our benefit package

• Hybrid Work and Flexible working hours
• Work from abroad - 12 days of remote work from EU countries per year
• Pension fund contribution - 3% of your gross salary (5% after 5 years with us)
• Health & Wellbeing - fully covered Multisport card, life & accident insurance, 100% salary contribution during sick leave (up to 56 days)
• 25 vacation days
• Mobility - fully covered public transport in Prague & free parking
• Flexible Benefit Account (Pluxee) - 1200 per month
• Group Share Plan - discount on company shares
• Free Access to E-Learning Platforms, Internal Development Programs, Mentoring & Learning Budget