Customer Marketing Content Editor - Business Banking

We're looking for a Customer Marketing Content Editor to join our Customer Marketing team. In this role, you'll play an important part in delivering personalised customer communications by building, checking and publishing content accurately and efficiently across a range of marketing channels. Working closely with the Lead Content Editor and wider squad teams, you'll help ensure communications are delivered to the highest standards, following agreed processes, controls and governance requirements.

You'll manage day-to-day content production activities, including content set-up, amendments, approvals, scheduling and issue resolution. Working with marketing, digital, technology, risk and other specialist teams, you will help deliver effective customer communications while ensuring accuracy, compliance and a strong control environment. You'll also contribute to testing, process improvements and enhancements to templates, tooling and workflows, helping the team continuously improve how content is delivered.

This is an excellent opportunity for someone with experience in content production, digital publishing or communications delivery, ideally within a regulated or high-control environment. You'll use your attention to detail, problem-solving skills and knowledge of content management systems to ensure communications reach customers accurately and on time.

Customer experience is at the heart of everything we do. You'll help deliver engaging and compliant communications that support our members while maintaining the quality, consistency and governance standards expected across Customer Marketing. You'll also have the opportunity to support colleagues, share knowledge and contribute to the ongoing evolution of our content production capabilities.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.