Business Support Analyst

In your role within Customer Data Operations, you will use your extensive knowledge and practical experience of the existing Individual Rights processes managed by the Virgin Money Specialist Functions Team, including Data Subject Access Requests (DSARs), to support the governance, documentation and continuous improvement activities that underpin service delivery.

Applying your detailed understanding of the existing Virgin Money Individual Rights operating model, procedures, controls and customer journeys, you will maintain process maps, Standard Operating Procedures (SOPs), process guidance and supporting documentation relating to Individual Rights requests under UK GDPR.

You will also draw upon your practical knowledge of historic Virgin Money PPI processes and supporting operational documentation to maintain and develop relevant process maps, SOPs and guidance materials.

Using your established operational expertise, you will assess the impact of proposed business, regulatory and system changes on existing Virgin Money Individual Rights and historic PPI processes. You will translate requirements into clear, controlled and effective operational documentation, ensuring impacts on current procedures, controls and customer journeys are accurately understood and represented.

You will act as a recognised source of process knowledge, using your practical experience of existing Virgin Money processes to support stakeholders, projects and operational teams in understanding requirements, impacts and dependencies.

You will use your expertise to identify opportunities to improve process governance, strengthen documentation and support positive customer and business outcomes.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and enjoying a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.