Business Support Consultant

In your role within Customer Data Operations, you will act as a recognised subject matter expert for the existing Individual Rights processes managed by the Virgin Money Specialist Functions Team, including Data Subject Access Requests (DSARs) and other rights exercised under UK GDPR.

Using your extensive knowledge and practical experience of the existing Virgin Money Individual Rights operating model, procedures, controls and customer journeys, you will provide consultancy, guidance and constructive challenge across operational, project and strategic initiatives. You will play a critical role in shaping process development, governance arrangements and change activity, ensuring that regulatory obligations, customer outcomes and operational requirements are appropriately considered and translated into effective solutions.

Acting as a recognised source of expertise, you will represent the Individual Rights function in projects, governance forums and strategic initiatives, influencing future process design, strengthening operational controls and driving continuous improvement across Customer Data Operations.

We are happy to consider flexible working approaches to help you perform at your best.

This is a 12-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.