PMO Manager – Group Customer & Communications

As an experienced change professional, you’ll be responsible for establishing and operating the portfolio management disciplines that enable the GCC (Group Customer & Communications) Change Team to manage demand, prioritisation, resource allocation and delivery oversight effectively.

As a key member of the team, you’ll provide a single, consistent view of how change enters, progresses through and is governed across the portfolio, ensuring appropriate controls, standards and decision-making processes are in place without creating unnecessary bureaucracy.

Working closely with Change Portfolio Leads, the Change Portfolio Data & Insights Manager and Change leadership, you’ll help ensure resources remain focused on the highest priorities, delivery risks and issues are identified and addressed, and leaders have the insight and governance needed to make informed portfolio decisions.

This role sits within the Group Customer & Communications function. The function’s purpose is to understand our customers and create meaningful engagement opportunities, while building compelling customer experiences and communications. Customer strategy, marketing, brand, website, and legal, regulatory and mandatory communications all sit within GCC, alongside our commitment to communities through our social impact agenda.

Working in GCC, you’ll be part of a Change Team that ensures programme deliverables are aligned with wider integration and Society plans, drives progress through key milestones, mobilises resources, and brings project teams together behind shared goals, outcomes and delivery plans. This includes change activity owned by GCC to support the integration of the Nationwide and Virgin Money brands and customer propositions.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon, London or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works.

You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.