121 Content Editor Lead

We're looking for an experienced 121 Content Editor Leadto join our Customer Marketing team on a permanent basis. You'll play a key role in supporting the delivery of personalised customer communications, helping squads and content editors create, approve and publish digital content safely, efficiently and to a consistently high standard. Working across marketing, digital and technology teams, you'll help ensure content operations run smoothly while supporting the wider transformation of our marketing capabilities.

You will provide day-to-day expert support to marketing squads, offering guidance on content creation, publishing processes, approvals, controls and issue resolution. You'll create and maintain best practice guidance, training materials and onboarding programmes to help teams confidently use content systems and follow agreed standards and ways of working. You will also act as a key point of contact for content operations, managing escalations, supporting delivery priorities and building strong relationships across the business.

Alongside supporting current delivery, you will help drive improvements across content operations by identifying opportunities to enhance workflows, increase automation and improve the tools and processes used by content teams. You will work closely with digital and technology colleagues to ensure content requirements are considered as part of change initiatives and help translate technical developments into practical guidance for marketing teams.

This role offers the opportunity to contribute to both operational excellence and long-term transformation. You'll help shape future marketing capabilities while ensuring current content delivery remains effective, controlled and customer focused. Success in the role will come from your experience in content operations, digital publishing or marketing delivery, your ability to work across multiple stakeholders and your passion for improving processes, capability and customer communications.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.