Vice President – Management Reporting, Analytics & Innovation

What you’ll do

Own the end-to-end complaints reporting lifecycle, from data analysis and report development to quality control, delivery, and presentation

Create clear, insightful reports and executive presentations for Bank management, governance committees, and regulators

Develop and maintain complaint KPIs, KRIs, dashboards, trend analysis, and management information

Analyse large and complex datasets to identify trends, root causes, emerging risks, and opportunities for improvement

Translate analytical findings into concise, actionable insights for senior stakeholders

Provide day-to-day reporting oversight, direction, and quality assurance for a colleague based in Mumbai

Bring together data from multiple enterprise systems to support management, operational, and regulatory reporting

Lead improvements in data quality, reporting governance, controls, documentation, and reporting efficiency

Work with business, Legal, Compliance, Risk, Data, and Technology partners to address issues identified through reporting and root-cause analysis

Help enhance complaint systems, data structures, coding taxonomies, and monitoring capabilities

Explore and implement AI, automation, and advanced analytics solutions to streamline reporting and strengthen insight generation

Support complaint risk assessments, gap analyses, remediation activities, and corrective action plans

What you’ll bring

Extensive experience in reporting, data analytics, business intelligence, risk reporting, management information, or regulatory reporting

Proven ability to independently create, manage, and deliver high-quality reporting for senior audiences

Advanced proficiency in SQL, Tableau, Excel, PowerPoint, or comparable analytics and visualization tools

Strong experience analysing large datasets and presenting findings through clear visualizations and compelling business narratives

An innovative mindset and practical interest in applying AI, automation, and emerging technologies to reporting challenges

Excellent stakeholder-management skills, with the confidence to influence, challenge, and build alignment across global teams

Experience providing work direction, oversight, or quality assurance across locations

Strong analytical judgement and the ability to identify root causes, risks, trends, and appropriate solutions

Excellent written and verbal English communication skills

The organization and ownership needed to manage multiple deliverables in a deadline-driven environment

Experience in complaints, banking, risk, compliance, consumer finance, or another regulated environment is an advantage

Knowledge of retail banking or institutional products and U.S. banking regulations is beneficial

Why join us?

Take ownership of a strategically important reporting and analytics capability

Build solutions that directly influence senior management and governance decisions

Modernize reporting through AI, automation, and advanced data visualization

Gain international exposure by partnering with teams across Budapest, Mumbai, and the U.S.

Combine hands-on technical delivery with strategic stakeholder influence

Shape how complaints data is used to improve customer outcomes, controls, and business practices

Grow in a collaborative global environment that values innovation, integrity, ownership, and continuous development

What you can expect from morgan stanley

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Certified Persons Regulatory Requirements

If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement

Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.