Change Enablement Manager

As an experienced change professional, you’ll provide a central point of contact between Group Customer & Communications (GCC) and change functions in the broader Society – COO, Retail Transformation, Mortgage Change and others, making it easier for GCC colleagues to access the right change capability, portfolios and delivery routes.

You’ll build a deep understanding of the central change landscape, its people, processes, governance, backlogs and investment routes, using this knowledge to navigate change demand through the organisation and connect it with the right teams.

Acting as an advocate and guide for GCC’s change requirements, the role helps shape demand so that it is clearly understood, appropriately positioned and able to progress through the relevant portfolio and business case processes, particularly where change spans multiple portfolios or organisational boundaries.

This role sits within the Group Customer & Communications Function. The function’s purpose is to understand our customers and design meaningful engagement opportunities, together with building compelling experiences and communications. Customer strategy, marketing, brand, website and legal, regulatory & mandatory communications all sit within GCC, alongside a focus on communities with our social impact agenda.

Working in GCC, you’ll be part of a Change Team who ensure programme deliverables are aligned with broader integration and Society plans; lead milestones through key stages, mobilise resource and unify project teams behind a common goal, outcome and shared programme plan. This includes integration change activity that’s owned by GCC to bring together the Nationwide and Virgin Money brands and customers.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon, London or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works.

You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.